Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Shipping times vary depending on your location. Most orders are processed within 1–2 business days and delivered within 7–14 business days. You'll receive a tracking number once your order ships.

Do you ship internationally?

Yes! We ship to many countries worldwide. Shipping costs and delivery times will vary by destination and are calculated at checkout.

Can I track my order?

Absolutely. Once your order has shipped, you'll receive an email with your tracking number so you can follow your package every step of the way.

Returns & Refunds

What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, please contact us within 30 days of receiving your item and we'll make it right.

How do I start a return?

Simply reach out to our customer support team with your order number and reason for return. We'll guide you through the process quickly and hassle-free.

Products

Are your products safe to use?

Yes. All products sold at SolveSmart are carefully selected and meet safety standards. Each product page includes detailed usage instructions — please read them before use.

Do your products come with a warranty?

Warranty coverage varies by product. Please check the individual product page for warranty details, or contact us if you have questions.

Payments & Discounts

What payment methods do you accept?

We accept all major credit cards, debit cards, and other payment methods available at checkout including Shop Pay.

How do I use a discount code?

Enter your discount code in the "Discount" field at checkout and click Apply. The discount will be reflected in your order total before you complete your purchase.